Terms of use

1. Who we are and how your crypto is handled

VinX is operated by Folio Wallet Applications Limited, a company registered in Nigeria (RC 1857267).

VinX does not run its own crypto wallets or hold the keys to your coins, and we do not keep crypto for you. When you sell crypto, you send it to a deposit address created for your account by our regulated payment partner. Once your coins confirm on the network, they are converted at the rate shown at that moment and the naira value is credited to your VinX wallet.

VinX is not a bank, an investment service or a crypto wallet. We do not offer interest, investment advice, lending or trading on margin. Rates change with the market, and we do not promise any future rate.

Where a law or regulator requires us to verify who you are, pause an account, or report a transaction, we will do so.

2. Who can use VinX

You must be 18 or over, live in a country where selling to us is lawful, and act for yourself. One person, one account. Your payout bank account must be in your own name.

3. Your account

Your VinX account is the account you sign up with, by Telegram or by email. You can add the other later. Keep your sign in codes to yourself: VinX will never ask for them. Tell Support at once if you think someone else got into your account.

4. Selling gift cards

• Your quote: you see the naira amount before you send anything. A quote is held for 10 minutes. If a better rate comes in before you accept, your quote goes up by itself; it never goes down.
• Sending the card: after you accept, send the card within the time shown, usually 60 minutes, or the trade is cancelled and nothing is sent.
• Checking: we check every card before paying. Most checks take a few minutes; some cards take up to 2 hours.
• The result: a card that loads in full is paid at your quote. A card that does not load (already used, invalid or no balance) is not paid, and we send you the screenshot from the check. If a card holds less than you said, we offer the lower amount, and you can accept or cancel that card.
• Your promise: you own every card you sell, you got it lawfully, and you will not use it after sending it to us. Selling a stolen card, or a card you have already used or sold, is fraud.
• Repeated failed cards: if cards on several of your trades fail our checks, we may pause your card sales for a while. You can still use your wallet, withdraw and sell crypto while paused.

5. Selling crypto

• You get your own address for each coin and network. Send only that coin on that network: other coins, other networks and amounts below the minimum shown may be lost, and we cannot always recover them.
• Your deposit is valued at the VinX rate when it is confirmed on the network, not when you send it.
• We may hold a deposit for checks before crediting it.

6. Your wallet and withdrawals

• Money from your sales goes to your VinX wallet. Withdrawing sends your whole balance to your bank account, with no transfer fee.
• With autopay on, each sale is sent to your bank by itself. Crypto paid out by autopay has a transfer fee of ₦53.75.
• We may delay a withdrawal for checks to keep your money safe.
• Check your bank details carefully. A wrong name or number sends the money back to your wallet; we are not responsible for a payment made to the details you gave.

7. Referral and partner bonuses

A referral or partner bonus is paid once, after the person you referred has sold the amount shown in your VinX chat. We may hold or cancel a bonus that comes from fake accounts, shared bank accounts or other abuse.

8. What you must not do

Do not sell cards or coins you do not own, use VinX to move money for someone else, use more than one account, try to get around our checks, or misuse the Telegram chat or the website.

If you do, we may refuse or cancel trades, hold money linked to the fraud while we look into it, close your account, and report it to the authorities. We tell you why, unless the law stops us.

9. Limits on our liability

We work hard to keep VinX running and your money safe, but some things are outside our control.

We are not responsible for losses caused by:

• crypto sent to the wrong address, on the wrong network, or below the minimum;
• network delays, blockchain fees or failures of a third party wallet or exchange;
• bank or payout delays outside our systems;
• wrong bank details you give us;
• someone using your account because you shared your code, PIN or device;
• events beyond our reasonable control, such as outages, strikes, or changes in law.

If we are responsible for a loss, the most we will pay is the naira value of the trade or withdrawal the claim relates to, as shown in your History. We are not liable for indirect losses such as lost profit or lost opportunity.

Nothing in these Terms limits our liability for fraud, for gross negligence, or for anything the law does not allow us to limit.

10. Closing your account

To close your account, contact Support once your balance is withdrawn and no trade is open. We can close an account that breaks these terms; any balance not linked to fraud is paid to your bank account first.

11. Changes

We may change these terms; we update the date above and tell you before the change applies.

12. Complaints, governing law and courts

If something goes wrong, contact Support in the app, on Telegram, or at [email protected]. We aim to reply within 1 to 2 working days and to resolve most issues within 14 days.

If we cannot resolve your complaint, you may take it to the Federal Competition and Consumer Protection Commission or another body that has authority.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Lagos State, unless the law gives you the right to use another court.

13. Contact

Contact Support at @VinXSupport on Telegram, email [email protected], or write to Folio Wallet Applications Limited, Owode Reservation Estate, Langbasa Road, Ajah, Lagos.